Empowering New York’s Asian American Community Since 1989

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Operations Manager

The Asian American Federation (AAF), founded in 1989, is New York City’s most powerful leadership voice for better policies, services, and funding that lead to more justice and opportunity for Asian New Yorkers. Our mission is to raise the influence and well-being of the pan-Asian American community through research, policy advocacy, public awareness, and nonprofit support.

In collaboration with 70 member and partner community-based organizations, we serve the interests of 1.7 million New Yorkers from 20 ethnic groups—diverse in language, culture, and religion—that make up New York’s Asian community, by providing expert research and unrelenting advocacy; working with lawmakers to change policies; and training Asian nonprofits to better serve their communities.

We fight to keep the pan-Asian American community visible and to ensure our needs are met, our contributions are valued, and our stories are told.



Reporting to the Deputy Director, the Operations Manager will be the point person responsible for overseeing all functions of AAF’s operations and Human Resources, including driving performance, increasing efficiency, and providing support to employees. As the Operations lead, this person will manage our two office locations and ensure a smoothly-run work environment. As the Human Resources lead, they will be responsible for everything from compliance to employee relations. The Operations Manager will develop operational and organizational policies and strategies that keep the organization functioning effectively. As AAF is planning to open a Queens office in early 2022, the Operations Manager will serve as the project lead to coordinate all aspects of setting up and opening the new office to accommodate approximately 12 employees.



Office Administration:

  • Manage all aspects of the organization’s two office locations, ensuring seamless working conditions
  • Review and recommend department budgets for executive approval
  • Help to organize biweekly staff meetings and bi-annual staff retreats
  • Lead all aspects of the organization’s processes and interdepartmental plans
  • In partnership with the leadership team, participate in the development of both short- and long-term plans for the organization and provide input to operational decisions and to clarify or modify project plans, schedule requirements, and track progress
  • Identify potential resources and leverage them to the betterment of the organization
  • Identify potential problems and points of friction, and work to find solutions in order to maximize efficiency and increase program effectiveness


IT & Facilities Management:

  • Manage office equipment, relationships with IT vendors, and troubleshoot basic technical issues as needed
  • Liaise with building management to address any issues with the facilities at both offices
  • Serve as the main point of contact with the co-tenant at 120 Wall Street to address any issues related to the lease or facilities
  • Identify and implement systems to ensure the organization has the necessary technology in place to function efficiently and effectively


Human Resources:

  • Implement the onboarding process for new employees, as well as administer benefits, performance review processes, and terminations
  • Ensure job descriptions are up-to-date and compliant with all city, state, and federal regulations
  • Help to shape, evolve, and maintain the work culture at the organization
  • Liaise with the leadership team to ensure clarity and transparency in organizational strategies
  • Perform other administrative and management duties as assigned



  • Bachelor’s degree required, preferably in business or operations management
  • 3-5 years of experience in similar role, preferably in a nonprofit environment
  • Experience with creating, reviewing, and approving operations budgets
  • Experience with analyzing data to guide strategic planning
  • Experience with a broad range of human resource strategies and practices, including compensation, performance management, safety, hiring, and employee relations; able to apply these strategies and practices in compliance with employment regulations
  • Excellent written and verbal communication skills, with exceptional attention to detail
  • Exceptional organizational skills, with demonstrated ability to manage concurrent multiple assignments, meet tight deadlines, and prioritize accordingly
  • Project management experience or certification a plus
  • Ability to create a culture of diversity, inclusivity, collaboration, and teamwork
  • Ability to work both independently and collaboratively
  • Strong interpersonal skills, the ability to maintain confidentiality and exhibit a high degree of tact, courtesy, professionalism, and diplomacy
  • Proficiency in Microsoft Office suite a must
  • Demonstrated commitment to Asian American communities and AAF’s mission


Compensation: Salary range is from $70,000 to $80,000 per year, commensurate with experience. Comprehensive benefits package includes generous paid time off, health, dental, vision, life, and disability insurance, as well as a 403(b) plan.


To Apply: Please email cover letter, resume, and writing sample with [Last Name] Operations Manager in the subject line to [email protected]. Applications will be reviewed on a rolling basis, and the position will begin immediately. No phone calls, please.